Frustrated by onboarding, expected smoother guidance
I was hoping the training and onboarding would be a lot more hands-on considering the complexity of the software. Instead, I found myself having to figure out many functions and settings on my own, which was unexpected. I expected a more step-by-step guided learning session but found the training material somewhat generic and not fully aligned to the workflows I needed. The onboarding process itself felt rushed, with some crucial features like the dialer setup and database integration barely covered in the initial stages. I ended up using community forums and trial and error much more than I anticipated, which increased my setup time significantly. While the platform itself is powerful, the early support resources didn’t quite match my expectations, making the learning curve steeper than I had hoped. I’d say the onboarding definitely left room for improvement to better support newcomers navigating their initial experience.