Frustrated by missing clear guidance and confusing steps
I was really hopeful about getting started with WFHI’s training and onboarding but honestly, it was quite frustrating to find what I needed. The materials were scattered and not easy to navigate. Sometimes I kept returning to the same place again and again, trying to locate the right video or document that could explain the dialer setup, but it just wasn’t clear where that information lived. I feel like something as important as onboarding should be a smoother process and not leave a person circling back to the same starting point with no clarity. The training seemed to jump around topics without a clear sequence, which made it hard for me to build confidence. I kept thinking that maybe if it was organized better, with a clear path step-by-step, I could have felt more prepared. So, basically, what was missing was the ease of finding exactly what to do next. Even after spending quite some time trying, I didn’t get that straightforward help which I really needed.