Frustrated by mismatch of hours, support barely helped
I found the support and communication to be quite frustrating mainly because the system didn't fit well with the hours I actually work. The support was available mostly during hours that clashed with when I was active, which made getting help difficult precisely when I needed it. They did provide some telephonic support which was fine in terms of tone and politeness, but scheduling a time to talk was a big hurdle. The onboarding flow tried to align with typical office hours, and it felt off for someone like me who works non-standard shifts. On top of this, the database features felt like they could have adapted better to flexible hours. The invoicing and payment process was straightforward, so that was one of the few positives I could appreciate in this experience. Overall, the support and communication made me feel ignored during my prime work times and that was disappointing.