Frustrated by long waits and slow support replies
I honestly felt pretty frustrated with the support and communication. Having to explain my issue over and over while waiting forever for responses made the entire thing very tiresome. At first, I assumed the delays might be because they were busy, but the wait stretched too long across multiple calls. While their telephonic support tone was patient and polite, the repetition of basic troubleshooting steps that didn’t apply to my problem made the experience feel like a loop with no real progress. I definitely appreciate that they tried to help, but the waiting and repeating meant I spent more time stuck than actually moving forward. I think if they could improve the flow of the support dialogue or streamline how they handle cases, that would be a massive relief. Right now, it feels like you need a lot of patience to get through, which might not suit everyone. The sign-up and onboarding parts went fine but dealing with support could be smoother.