1 out of 51 of 5Verified purchaseTraining and onboarding
Frustrated by lack of clear help when things went off track
I felt pretty stuck when I encountered some issues with the training videos not matching the software version I was using. It was frustrating because I hoped to get clear instructions but ended up confused. Calling support didn’t help as much as I expected; I kept being told to check the manuals that didn’t address my problem. It felt like the onboarding process wasn’t ready to handle these hiccups clearly. I really wanted a smoother route to resolve the problems I faced instead of just getting generic advice again and again. The delay in resolving these issues made the whole experience less useful than I had hoped it would be.