Frustrated by lack of clear guidance
I felt quite lost with support since I had to figure out most things on my own first. The available telephonic assistance was polite but not very proactive, so it didn’t reduce the amount of trial and error I faced while using the calling tools and database. The training materials were okay but seemed to expect a level of prior knowledge that I did not have. This made the onboarding flow slower than I hoped, and despite multiple calls, some details weren’t well explained, causing me to spend extra time working things out alone. Although the software itself was mostly reliable, the lack of straightforward, clear support communication meant I wasted effort that could have been avoided. Overall, the experience left me feeling like I was swimming upstream trying to get help.