Frustrated by lack of clear billing explanation

Frustrated by lack of clear billing explanation

I felt quite overwhelmed trying to understand the billing and payments process on my own. There was very little guidance during onboarding about how to interpret the invoices or manage payment scheduling, so I found myself having to piece everything together by trial and error. This left me unsure whether I was completing payment steps correctly or if something was missing. The absence of clear documentation or step-by-step breakdowns meant a lot of additional research was necessary on my part. While the invoicing system eventually became clearer, this delay marred the experience significantly. Looking back, I think a more user-friendly, transparent approach would have alleviated a lot of the initial confusion and prevented my frustration.