Frustrated by lack of access and no confidence gained
From the moment I started using the WFHI software, I felt uncertain about the whole process. Initially, signing up seemed straightforward enough, but as soon as I tried logging into the system, I faced unexpected access issues. I attempted several times to navigate through their onboarding sequence but kept hitting roadblocks where the features either didn't load or were confusing to reach. The training materials offered did not clear up these problems; instead, they added to the confusion with unclear instructions and no direct walkthroughs for the dialer or database. I reached out for telephonic support multiple times but either did not get connected quickly or the answers felt generic and did not address my specific difficulties. The automatic updates seemed to make things worse by changing settings without notifying me. By the time I stopped trying, I did not feel confident at all with the software or its usability and am frustrated that the experience was so negative despite my efforts.