Frustrated by inconsistent daily experience
I was really hoping for a streamlined process once I paid for the software and started using everything day to day. Unfortunately, the experience was not as smooth as promised. Most days, I’d find myself waiting for the software to update automatically, which sometimes took way longer than expected. One specific moment that stood out was during a crucial calling session where the dialer suddenly froze. That glitch caused me to miss multiple calls, leaving me very annoyed. Beyond that, the sign-up and invoicing process was fine initially, but when I tried to get help day after day, the responses became slower and less helpful. It gave off a feeling that once the purchase was done, the level of care dropped significantly. I don’t want to sound overly harsh, but this did affect my daily workflow repeatedly. On the plus side, the interface itself is quite clean and the database features are okay when they work properly. However, varying performance and slow telephonic support left me disappointed overall. I had expected consistent support and functioning tools after investing in this product, but that steady experience was missing, leading to frustration through most days.