Frustrated by how the support hours clashed with my work schedule
I started the process with high hopes but quickly encountered difficulties reaching support during the hours I was available. Their telephone support hours seemed to be set around a schedule that didn’t fit well with my shift timings, which made it hard to get live help when I needed it most. Early attempts to resolve issues through emails and ticketing felt slow, and I often waited long periods without updates. When I finally managed to call during open hours, the responses were helpful but limited by the time available for the conversation. This mismatch extended the overall time I spent figuring things out alone or with limited assistance. Automatic updates sometimes addressed bugs without needing support, which was a small positive. However, the lack of accessible real-time help during my working hours led to frustration, especially when setup or billing problems needed immediate attention. Overall, the timing issue seriously affected how well I could use the service and get the support I required.