Frustrated by how the sales handled issues
I expected the sales process to provide clear guidance even if problems arose, but in my experience it did the opposite. When difficulties with initial setup came up, I found responses slow and quite generic, which left me feeling unsupported and quite frustrated. The training materials were there but didn't address the specific problems I faced, especially with the calling tools integration. I hoped that once signed up the telephonic support would help more effectively, but even there the resolution felt patchy, and I was often passed around before a useful answer emerged. The invoicing and payment phases were less troublesome but did not compensate for the shaky start overall. Frankly, the lack of personalized attention during sales left me uncertain about continuing despite otherwise good software features.