Frustrated by how long it took to finally get started
My experience with getting access to WFHI’s software was frustrating mainly because it took quite a long time before I could actually start using it effectively. The signing-up process itself went fine and the invoicing was straightforward. However, the onboarding and training dragged longer than I expected. I spent days trying to understand how to configure the calling tools and get the dialer working with my database. The training sessions seemed useful in theory, but in practice some instructions weren’t clear, and I kept needing to contact support by phone. While the support did answer and help me somewhat, the whole process felt slow and cumbersome. I had a small reservation about the communication style which sometimes came off too scripted and less adaptive to my particular issues. Ultimately, it took much longer to feel comfortable with the software than I hoped, which was a big drawback for my use case. It’s a decent platform when set up, but getting there was an extended hassle for me.