Frustrated by how illogical the payment steps were
I was really upset with how the billing and payments process was handled. The steps were all over the place and didn't make sense at all. I expected a straightforward flow where signing up, invoicing, and payment would be seamless. Instead, I found myself stuck at different points, confused about what to do next. The sign-up seemed quick but sending the invoice and making the payment was quite the headache. It felt like the whole thing was designed without thinking about user ease. Automatic updates might be fine, but I never got there because I couldn’t get past the earlier steps. Support was hard to reach, so calling for help was another lost cause. Honestly, if this is how they handle billing, I’m not sure I trust the rest of the software. This experience just made me frustrated and I wouldn’t recommend going through this process unless it’s improved significantly.