Frustrated by how hard it was to find billing info
Looking back, the whole billing and payments side of the software really frustrated me. It definitely wasn’t easy to find the info I needed when I tried to figure out invoices and payment methods. The signup and initial training never made this part clear, and I remember spending a frustrating amount of time searching through dashboards and support pages. Telephonic support was supposed to help, but it took multiple calls and long waits just to get a partial answer. Automatic updates didn’t seem to improve the billing interface either, so the problems stayed the same for weeks. Invoicing appeared, but without any simple explanation or direct access on the dashboard. Eventually, it made me doubt if I could keep using the system smoothly because it felt like billing was an afterthought rather than a priority. Overall, the lack of clear structure for payments was my main negative experience, and it left me quite annoyed.