Frustrated by how badly it handled errors
I was really disappointed with the training and onboarding experience. When I ran into issues during setup, the system gave vague error messages that didn’t help me solve the problem. The troubleshooting guidance was either missing or unclear, which left me stuck for a long time. I tried contacting telephonic support but the wait times were excessive, and when I finally got through, the advice felt scripted and unhelpful. The training didn’t prepare me for real-life problems that came up, like when the dialer failed to connect or the database wouldn’t sync properly. These glitches caused a lot of wasted effort, and the automatic updates seemed to introduce new issues rather than fix existing ones. Signing up and making payments went okay, but honestly, none of that matters if the core onboarding and help systems are this ineffective. Overall, it was a frustrating experience that made me question whether this software is really ready for practical use. I hoped it would be easier to get started and that problems would be handled much better, but that just wasn’t true for me.