Frustrated by figuring it all out on my own
The support and communication left a lot to be desired in my experience. Right from the start, I found that the onboarding documentation was quite limited, forcing me to experiment with the software tools myself. When I reached out for help through telephonic support, the response was slow, and I rarely got direct answers to my specific questions. Instead, they often directed me back to resources that were no more explanatory than what I had already found. The training sessions did cover the basics but didn’t go deep enough into the actual workflow functions I needed to understand to use the dialer and database features properly. Overall, most of the progress I made came from trial and error more than guided assistance. Although the invoicing process was straightforward, that was the only part which didn’t require me to figure things out unaided. I can see how the package might work better for someone used to self-directed learning, but for me, the lack of clear communication and steady support made the experience more frustrating than helpful.