Frustrated by constant waiting and repeated explanations
I found the support and communication with WFHI quite frustrating. Every time I reached out for help, I had to repeat my problem multiple times because support staff seemed to change or did not have prior context. This made the whole experience tedious and time-consuming. While I appreciate that there was a telephonic support option, the waiting times before connecting to an agent were longer than expected, sometimes testing my patience after a long day. On the positive side, once an agent was finally on the call, they attempted to assist courteously, even if the resolution wasn’t immediate. However, the overall back-and-forth slowed my onboarding and delayed setting up the dialer and database features I needed for my remote workflow. Automatic updates sometimes created confusion because they were not clearly communicated, adding to my difficulties. In summary, the support system needs more consistency and responsiveness, as the waiting and repetition often overshadowed the few helpful moments with the staff.