Frustrated by confusing labels, but some info was helpful
I started with high hopes, but the way you labeled certain features in the sales and pre-purchase material left me scratching my head. Some of the wording just didn’t make sense, making it hard to decide if the software met my needs before signing up. On the plus side, the basics like invoicing and payment instructions were clear, which was helpful and made the actual signup easier than I thought after reading the confusing descriptions. I also appreciated the quick responses when I reached telephonic support, even though I was still unclear on some parts of the product. While some information was definitely useful, overall I felt the communication could have been much clearer. This made me hesitant during the decision phase and dampened my early experience since I didn’t want to waste time. Hopefully, the labeling and descriptions can be simplified in future updates so others don’t face the same problem I did.