Frustrated but hopeful about support
Navigating the support and communication channels at WFHI was a mixed bag. On one hand, I found their telephonic support staff reasonably polite and willing to assist with the dialer's functionality questions. The training sessions were made available promptly, which helped me understand the software's various features like the calling tools and database use. However, locating specific information about certain workflow customizations was surprisingly difficult; it sometimes felt like I was chasing scattered resources rather than finding a centralized knowledge base. The follow-up support via phone was a bit slow, with delays in responses that made me question their priority assistance system's reliability. I had expected more clarity in the onboarding materials concerning troubleshooting steps, which would have lessened my need to reach out repeatedly. While I acknowledge that some queries were resolved eventually, the inconsistent communication pace leaves me wondering about how well the support can scale for urgent issues. Overall, although certain aspects of the support experience were satisfactory, the difficulty in quickly finding comprehensive answers has dampened my confidence in relying entirely on their system without ongoing assistance.