Frustrated but found some support when it mattered
I was pretty frustrated when something went wrong during a key call using the dialer tool. The software crashed unexpectedly, and I felt stuck for a while because my workflow depends heavily on that feature. The good news is that when I called telephonic support, they were able to assist me fairly quickly, which helped reduce my stress. However, beyond that specific incident, the software's handling of errors and glitches was a bit vague and inconsistent. Sometimes, it would recover automatically with updates, but other times I'd have to restart and lose some session data, which wasn't ideal. The database feature mostly worked well, but during these problem moments, I felt the overall system could be more robust in managing unexpected issues. Billing and payments continued without issues, as did the onboarding procedures, which were smooth enough. My overall feeling was one of irritation during those technical problems, but somewhat relieved by the available support. In the end, the experience left me unsure whether I should fully trust the software for critical tasks going forward.