Frustrated but found answers eventually
Honestly, trying to find straightforward answers through the support took more effort than I wanted. It felt like every time I called, I had to repeat my issue multiple times before someone could point me in the right direction. I’ve been through this song and dance before, so I was weary from the start. Yet I appreciated that once I got the right person on the line, they did provide the help I needed without making me wait unnecessarily. The telephonic support line was reachable enough, but a simple, clear FAQ or a quick guide would have saved me tons of time. I was mostly annoyed at having to explain basic points again and again despite the software having a pretty intuitive design. Thankfully, the updates never made things harder, so that part was less stressful. Still, the feeling of having to push for help rather than finding it easily is exhausting after a while. If the support system could be made less repetitive or the contact points more visible on the dashboard, I’d rate it even higher. At the moment, I’m just relieved I finally got through and managed to sort things out, but I suspect I’m explaining these basics to others over and over soon enough.