Frustrated but eventually relieved by handling of glitch
I was honestly quite anxious when the onboarding started, especially because the instructions seemed straightforward at the outset. However, midway through setting up the database feature, I ran into a technical glitch that temporarily halted progress. What I appreciated, though, was the way the training team managed this setback. Rather than brushing it off, they acknowledged the issue promptly during our calls and adjusted the training schedule to accommodate fixing the problem. Telephonic support was responsive and patient, guiding me through solutions without rushing. The automatic updates that followed resolved the software hiccup efficiently, restoring my confidence in the platform. The invoicing and payment process had been clearly outlined before, so I faced no confusion there. This experience showed me that while things can go wrong, the system's support structure is strong enough to keep things on track. Despite the initial frustration, I'm glad that they didn’t let me feel abandoned when the problem arose, which made the overall training and onboarding much smoother.