Frustrated - billing didn’t quite match what I expected
I have to say, my experience with the billing and payments side of WFHI left me a bit puzzled and somewhat frustrated. The invoices didn’t exactly align with what I had anticipated prior to signing up, which made me wonder if there were hidden fees or charges that weren’t clearly explained upfront. I mean, the payment process itself was straightforward enough, and I appreciated the automatic updates happening smoothly, but I kept coming back to the fact that the amounts seemed inconsistent with my understanding. It felt like I was circling around the issue because every time I thought I understood the breakdown, something else popped up in the subsequent invoice. Also, the telephonic support helped clear some doubts but didn't fully resolve my concerns about the billing details. Overall, I hoped for a more transparent and predictable invoicing experience, which is why I’m giving a low rating despite some positives.