Frustrated because your sales process left me stuck
I’m honestly quite frustrated by how your sales and pre-purchase setup worked because it felt like I was always running into questions with no clear answers from your side. When I thought I would just get a straightforward system and help if needed, it turned into me needing your assistance constantly just to understand basic parts of the sign-up and payment flows. I had to call your support multiple times and even then didn’t feel like I was getting the guidance I expected. This made me worry about how I’d manage next time without more help. The software itself might have potential, but you made it unnecessarily hard to start using it effectively. You should really think about making your onboarding and communications clearer to avoid leaving customers confused and dependent on repeated support calls. It’s not the experience I was hoping for and I won’t be recommending the service based on my current experience.