Frustrated because the steps made no sense at all
I felt completely lost with the software from the very beginning. The steps they had me follow were in a confusing order, making it difficult to get anything done. Signing up was one thing, but then being asked to jump around between different parts of the dashboard without clear direction left me frustrated. The training materials didn’t line up with what I was seeing on screen, so it was hard to keep track. Trying to use the dialer and connect it to the database felt chaotic because the instructions seemed out of place. The whole software felt like a jumble without clear guidance on what to set up first or what to focus on. I honestly just wanted a sensible sequence to follow, but it never came. Calls would sometimes drop, and the automatic updates only added to the confusion as I wasn’t sure when or how they affected my access. There wasn’t much help from support either, so I ended up giving up. This experience made me feel like the product was not designed with users like me in mind.