Frustrated because onboarding wasn’t as smooth daily
I had quite high hopes about the training and onboarding process with WFHI because I expected it to be consistent day to day, but sadly that was not the case. Every day, I faced small issues that piled up and made it harder to use the calling tools and dialer properly. The training modules felt disconnected from the software behavior I encountered after initial setup—some features seemed to behave differently and updates sometimes changed things unpredictably. I expected a seamless transition from training to running workflows, but it was quite the opposite. Support could be helpful, but the telephonic assistance sometimes took too long or didn’t fully resolve my issues. Even logging in and accessing the database repeatedly had glitches that interrupted my workflow. The sign-up and payment processes worked fine, but they don’t help if the daily usage is frustrating. Overall, the software did not meet my expectations for smooth functioning on regular days beyond the first tries, and that left me feeling quite disappointed after giving it a chance.