Frustrated because nothing was clear and nothing was simple
Honestly, I’m really frustrated right now because the support and communication just didn’t work for me. Every time I called for help, the explanations were confusing and didn’t address my actual questions. I understand the software can be tricky at times, but clear communication should be basic. I ended up explaining the same problem multiple times without really getting any clear answers or solutions. It feels like they just throw around technical terms without ensuring you understand them, which only adds to the confusion. I kept circling back to one point: I needed the onboarding steps explained more clearly but it never happened. I expected telephonic support to be more thoughtful and patient, but instead it left me feeling stuck and overwhelmed. I’m really disappointed because it made using the system much harder than it needed to be.