Frustrated, because learning felt too complicated to manage alone
Honestly, after going through the training once, I find myself doubting if I’d be able to do it all again without assistance. The explanations felt scattered and overly technical at times, which made grasping the workflow slower than expected. I appreciate that there is telephonic support, but the back-and-forth calls to clarify certain points were tiring. The onboarding had too many steps that were not well connected, so I keep thinking I’ll need help to get back on track if I pause for a while. The software itself works fine once set up, but getting there is definitely not straightforward on your own. Even understanding how to use the dialer and database features requires patience. So yes, if I ever have to restart or set up a new process, I expect I will have to depend on support or training again to avoid getting stuck.