Frustrated because I had to figure out most things on my own
When I first signed up, I expected a more guided experience to understand the calling tools and onboarding steps clearly. Instead, I found myself having to work out a lot on my own, like how the dialer integrates with the database and how automatic updates affect ongoing workflows. The training content felt somewhat scattered, forcing me to piece things together slowly. While the invoicing and payment systems were straightforward enough, the support made me wait longer than I hoped, and their answers were sometimes vague. I appreciate that some parts, like the basic navigation through the software, were decent to use, but the lack of clear step-by-step onboarding made it annoying. For a product focused on remote workflows, I expected more proactive assistance to avoid so much trial and error. This feeling of figuring it all out solo definitely left me less confident about fully trusting the experience.