Frustrated because I had to figure out most features myself
I bought the WFHI software hoping it would simplify managing remote workflows, but honestly, I ended up spending a lot of time figuring out how to use many of its features. The interface isn’t always intuitive and documentation doesn’t cover every scenario, so I had to experiment on my own to understand the dialer and database functionalities. The automatic updates were a relief since they kept the software up to date without me needing to check, which I’ll admit was helpful. Despite the challenges, the software can do the job once you get through the learning curve, but my initial experience was frustrating. Access was mostly smooth, but I wish the onboarding had involved more guided steps or clearer explanations. The telephonic support was available when I needed it, but sometimes the wait time was a bit long, which made it less effective at critical moments. Payment and invoicing went fine with no issues there. Overall, I expected more handholding or comprehensive training included upfront because I ended up piecing things together myself.