Frustrated because I had to figure out almost everything myself
My experience with WFHI's support has been quite frustrating because I ended up having to work out almost every issue on my own. The documentation was sometimes vague and did not clearly explain how the calling tools or database features should be used together in routine workflows. Whenever I contacted telephonic support, the responses were slow or did not fully address my queries, leaving me to piece together solutions from trial and error. Automatic updates altered parts of the software without clear notification, causing confusion during active use. The sign-up and payment process was straightforward, but beyond that, I felt unsupported. Training modules were available but did not cover practical day-to-day scenarios sufficient to guide me through onboarding smoothly. Overall, I expected a more proactive support system and detailed guidance. Because of this lack of assistance, I found my experience largely frustrating and would rate it at one star, hoping they improve their communication and support processes.