Frustrated because I had to figure nearly everything by myself
I found myself quite frustrated with the WFHI software and support because I had to work out so much on my own without sufficient guidance. The telephonic support was not always reachable, and when it was, responses were vague and delayed. The onboarding flow lacked clear instructions, and the training materials did not address the practical challenges I faced while setting up the database and learning to use the dialer effectively. Automatic updates changed interface elements unexpectedly, but without prior notification, which caused confusion and wasted time. The payment and invoicing process was similarly unclear, with invoices that did not match my expectations and no timely clarifications. Overall, the lack of proactive communication and support meant I spent considerable effort trying to resolve issues myself. This made the experience stressful and inefficient, leading me to feel that this product and its assistance mechanism did not meet my needs for remote workflow software.