Frustrated because i couldn’t find what i needed quickly
I have to say that finding the features and specific information I wanted in the software was not easy at all. When I logged in after sign up, the interface was not intuitive, and locating the database section or dialer was confusing. I expected to get some quick guidance or hints during the onboarding but the training felt generic and did not help me navigate the software smoothly. Throughout my attempts, it seemed like the automatic updates altered some menus without any alert, so things were moved around unexpectedly which wasted time. I reached out to telephonic support hoping for direct instructions to find what I needed, but the responses I got were slow and often referred me back to the training videos, which were not detailed enough for my immediate issues. Payments and invoicing process was okay but it doesn't matter if I can't easily access and use the software features. The whole experience left me feeling stuck and frustrated because I didn’t get quick access to the tools or clear step-by-step help for navigation. I expected more ease of use from a system that is supposed to streamline remote workflows but what I got was quite the opposite.