Frustrated because explanation was unclear
I was very disappointed with the support provided. Every time I called, the explanations were vague and hard to follow. It felt like they were rushing me through without making sure I understood the steps properly. The communication wasn’t clear, which made me waste a lot of time trying to figure things out on my own. Even the onboarding and training materials didn’t explain how to use the dialer or database well enough. I had to keep calling back because the instructions were confusing. The whole experience was frustrating because I wanted clear guidance and easy-to-follow steps, but instead I got vague answers that didn’t help at all. The invoicing and payment process was easier, but that didn’t make up for the poor support quality. If everything had been explained clearly from the start, I think I wouldn’t have struggled so much. But unfortunately, that wasn’t the case so now I’m stuck trying to figure it all out alone, which is very frustrating.