Frustrated because billing errors felt slow to fix
I felt quite disappointed with the payment and billing process when things went wrong. While the initial invoicing was fine and clear, issues emerged when my payment didn’t go through as expected. The system didn’t provide immediate rectification or clear guidance to resolve these glitches, which made the whole experience stressful. Although I appreciate that the team eventually addressed the problem, the pace at which they responded and corrected errors was slower than I had hoped for. It made me worry about relying on the billing system in fast-moving situations. In practicality, it did the job eventually but not smoothly enough to feel confident every month. So overall, the billing process worked, but the handling of glitches left a lot to be desired and added unnecessary hassle.