Frustrated at the waiting, less impressed than expected
Honestly, my experience with the sales and pre-purchase communication was a letdown compared to what I imagined. I expected a straightforward process with quick answers, but instead, there was quite a bit of repetition in the information provided and some unnecessary waiting periods before responses. The sign-up steps felt longer than they needed to be, partly because I had to clarify details multiple times. While the software demonstration was helpful, the overall pace made it harder to maintain momentum in my decision-making. Additionally, invoicing took longer than I was comfortable with, which added to my impatience. I can appreciate that they tried to be thorough, and the payment process was eventually clear, but for a product focused on efficient workflows, the early interactions didn't quite reflect that promise. It left me wondering if their communication flow could be as optimized as their software claims.