Frustrated at payment stage, no confidence left
I had high hopes for the billing and payment process, but it ended up being quite frustrating. The sign-up was simple enough, yet once I moved on to payments, things became unclear and complicated. The invoices I received were hard to understand and did not explain the charges properly. I tried to reach telephonic support multiple times to get clarity, but the responses were slow and not very helpful. Automatic updates didn't seem to improve the situation either as I encountered errors trying to confirm payments. By the end, I was left uncertain about whether my payments had registered correctly or if there were additional fees pending. This lack of transparency and the poor support experience shook my confidence in using the WFHI platform further. It felt like the system was not designed with clear guidance for customers during the billing part. I regret investing my time without clearer instructions or stronger assurance that billing would be smooth. Overall, I felt quite let down mostly because of the uncertainty around payments, which was disappointing compared to the initial ease with other parts of the software.