Frustrated at how hard it was to find info
I was really disappointed by how tough it turned out to be to find straightforward answers to my questions while setting up the software. I tried navigating the support resources, but the layout didn’t help at all, and I wasted quite a bit of time searching through unclear menus. Although the automatic updates seemed to run fine without me needing to do anything, the rest of the onboarding experience was unnecessarily complicated. There was very little help on the phone since the telephonic support took long to respond and didn’t offer much guidance beyond vague suggestions. I was hoping to understand the database feature properly in the training sessions, but it felt rushed and incomplete. The invoicing was straightforward at least; the billing process didn’t cause additional headaches. Overall, the software’s functionality might be fine, but the way information is communicated makes it pretty difficult to get going or resolve issues quickly, which was frustrating enough to hold me back from using it confidently.