Frustrated at first but you did help eventually
Honestly, I felt pretty frustrated when I first faced issues during the training and onboarding. The software kept glitching at some steps, and the onboarding flow didn’t guide me through the errors very well. You really need to step up how error handling is communicated because I had to guess what to do next and re-do some steps multiple times. However, I have to say that once I contacted your support team, things started to look brighter. You were patient over calls and helped me understand what went wrong with the dialer settings and how to adjust my database inputs accordingly. Your training modules, while a bit generic at the start, eventually included some valuable examples that helped me grasp the remote workflow software. I do think you should consider making the onboarding smoother by anticipating common mistakes ahead. That way, new users spend less time stuck on issues. But overall, I appreciate the efforts you made to help me get through it once I reached out. The sign-up and payment processes were straightforward, which was a relief. So even though the initial experience was irritating, your ongoing support and added training content helped me complete setup. I hope you take this feedback seriously because your service could be great if these early hiccups are ironed out. I look forward to smoother onboarding experience in the future, but for now, I remain cautiously optimistic.