Frustrated at first but the training eventually helped
When I first signed up, I was quite disappointed with the onboarding process. Much of it felt very self-directed, and I had to figure out a lot on my own without much structured guidance. The training materials were there, but they assumed a level of knowledge that I didn’t have, so I wasted quite some time trying to work out how to use the dialer and database features effectively. To be fair, the interactive training sessions did cover some key points and were somewhat helpful, but overall, I felt I was left to piece together crucial steps alone. The sign-up and payment procedures were straightforward and quickly followed, which was a relief. However, I do think that a more hands-on onboarding experience would have made a significant difference. I would say that the persistent updates on software helped keep me in the loop once I got going, but those early impressions made me hesitant. I can appreciate the flexibility offered, but a clearer, guided approach would benefit people new to such workflows. The telephonic support was okay, but not always immediate. So, mixed feelings overall.