Frustrated at first, but the fix made it better
I've had to deal with system glitches before, so I wasn't surprised when something went wrong with the sales and pre-purchase process. I expected standard delays or vague answers, but the WFHI team was patient and explained what went amiss clearly. The sign-up initially stalled due to a billing hiccup, and I was starting to lose patience. However, the support over the phone was pretty steady, walking me through redoing some steps without rushing. Their software's internal updates must have caused the mismatch, which didn't help. Still, they didn't brush off my concerns or suggest I was at fault. Once the issue was traced, the rest of the process was smooth, and the invoices aligned correctly. It felt like they genuinely wanted to fix it rather than push through a sale. Even though the experience was a bit tiring, I appreciated their persistence and clear communication during a situation that could have soured my view.