Frustrated as most support options felt unavailable
I have to say, my experience with WFHI's support and communication has been quite frustrating. When I encountered issues with the dialer and database integration, I expected some clear guidance or quick callbacks after raising my concerns. Instead, I found myself stuck trying to figure out solutions by myself, as telephonic support was often difficult to reach or not very responsive. The automatic updates never came with enough prep, so I was caught off guard multiple times when the software behavior changed abruptly. The invoicing and payment process was fine, but that didn’t make up for the lack of timely help. It felt like I was left in the dark about many things, having to experiment on my own with the software to keep it working. Overall, this made me quite disheartened because without adequate support, managing the platform smoothly was a real challenge and not the experience I had hoped for.