Frustrated as it didn’t match my past tools
I was really hoping the onboarding and training would be as smooth and intuitive as the other remote workflow solutions I have used before. Unfortunately, this wasn’t the case. The training felt quite basic and didn’t align well with how I am used to managing software features; it lacked depth on critical functions like the calling tools and database management. The initial setup took longer than expected because the instructions were not very clear compared to what I experienced previously. While the telephonic support was patient, the team seemed less familiar with some advanced troubleshooting which was frustrating given the issues I was facing. Also, the automatic updates occasionally caused disruptions during live calls which made it difficult to maintain a steady workflow. I had a small reservation about the invoicing process as well—it wasn’t as transparent or prompt as in my earlier experiences with other platforms. Overall, I came away feeling that this product was not quite ready to meet my needs in the way I needed, and the training added to that dissatisfaction rather than easing it. I had hoped for a smoother transition, but instead felt a bit let down throughout the onboarding.