frustrated and waiting way too much
Honestly, I felt pretty frustrated with the support communication around billing and payments. Every time I called for help, I had to repeat my details and explain the whole issue again, which felt like such a waste of time. The waiting times on calls were longer than I thought they’d be too. It wasn’t just one occasion but multiple times that I ended up on hold or getting transferred from one person to another without any clear answers. Sometimes, the advice given didn’t really help me understand the payment setup or the invoice details better. It felt like everyone was reading from a script but not really listening to my specific problems. This made the entire payment process drag even longer than it should have. I get that some delays happen but having to go through the same explanations and wait so long shouldn’t be the norm. It wasn’t a great experience at all, and it left me feeling pretty annoyed with the whole telephonic support system for something as basic as billing questions. I hope they make changes because it’s not good for people wanting quick resolutions.