Frustrated and unsure if support was what I expected
I had quite high hopes for the support when signing up with WFHI, but honestly, it didn’t quite match what I expected beforehand. I thought I’d get quick, clear answers through telephonic support to help me navigate the software complexities, especially around the dialer and database. Instead, I often found myself waiting longer than I had hoped, and the responses sometimes left me feeling more confused about certain features. The automatic updates were a positive, but didn’t really fill the gap in guidance. I wasn’t sure if I was doing something wrong or if the support just wasn’t as comprehensive as advertised. The training and onboarding flowed okay, but without strong ongoing support, it felt like I was left to figure out more on my own than I anticipated. I’m still deciding if this is the right fit for what I need, given the mismatch between expectation and experience with communication and help.