Frustrated and unsure if I’ll bother next time
I found the sales and pre-purchase process pretty frustrating overall. The software has some strong features, but I do feel like I needed a lot more help than I expected to get anything running properly. The onboarding didn’t really prepare me fully, which meant I wasted some time figuring out steps on my own. Also, the calling tools were not as intuitive as I hoped. The support was available but I don’t know if that’s enough for me next time. I would prefer a process that requires less hand-holding or a clearer guide upfront. At this point, I’m unsure if I would want to go through this again because it felt like more hassle than convenience so far. It’s not that the software is bad, just that my experience made me want something simpler. Hopefully, they improve the onboarding next time around.