Frustrated and unsure despite the training
By the time I completed the training and onboarding process, I did not feel confident about fully using the software. While the initial modules were generally clear, some of the instructions on how to set up the database and use the calling tools were not as detailed as they might have been. I found myself repeatedly contacting telephonic support, but the responses didn’t always fully address my concerns, which added to my unease. Though the invoicing and payment process was at least functional and understandable, it did little to offset the ongoing uncertainty about managing core features effectively. Automatic updates would occasionally change the interface in ways that felt confusing rather than helpful. Overall, the effect was a lack of readiness to work efficiently with the workflows, leaving me doubtful that I had grasped what was required. I expected to gain more confidence, but instead ended with mixed feelings that made me question whether continued use would be productive for me.