Frustrated and unsure about next time
I’ve gone through the training and onboarding process, and honestly, I’m feeling quite frustrated. The training materials are dense, and I found it difficult to follow along without help. I thought I might get more independent with time, but I’m not so sure now. The software itself seems complex, especially the database and calling tools which don’t feel very user-friendly to me. Even with the automatic updates supposed to improve things, I’ve noticed that some features change unexpectedly, which adds to the confusion. Telephonic support was offered, but sometimes the advice felt too general to really solve my specific issues. So, I’m wondering if I’ll need to ask for help again next time I use the system. It’s not that I don’t want to learn, but right now, I’m uncertain if I’ll be able to manage the setup on my own without additional assistance.