Frustrated and uncertain about responsiveness
I was really hopeful when I first contacted them because I thought I'd get quick answers, but honestly, it felt like I was chasing them. The response times weren't just slow, they were almost non-existent at some points. I found myself waiting for days just to get clarifications on the software features, which frankly made me doubt if this service would fit my needs. I tried explaining my requirements a few times, but there seemed to be a disconnect somewhere because the help I got didn't address my issues fully. It left me feeling pretty unsure about committing to anything. Maybe it's just how it goes with these things, but I kind of expected more engagement and clear guidance during the pre-purchase stage. Now I'm stuck wondering if I should look elsewhere since this level of support does not inspire confidence at all.