Frustrated and stuck, I’ll definitely need help next time
I was quite disappointed with my experience using WFHI’s onboarding and sales process. The sign-up was okay, but as soon as I started trying to set up the calling tools and dialer, things got confusing fast. There was one particular moment when I couldn’t link the database feature properly to my workflow, and no matter how much I tried, the automatic updates seemed to mess things up rather than improve them. I didn’t feel the training adequately prepared me for this, and I was left guessing a lot. The telephonic support took longer to respond than I expected, and the priority assistance wasn’t as prompt or useful as I hoped. Invoicing was mostly transparent, but the complications with setting up the software overshadowed everything. Honestly, I'm feeling frustrated and uncertain whether I can get everything running smoothly on my own anytime soon. It seems I’ll definitely need help and maybe even reconsider if this is the right software for me, since the problems appeared quite early in the process. I’m not sure if I’ll go through this again without clearer guidance and faster support because I lost confidence rather quickly while working through the onboarding steps and the software features that didn’t seem friendly enough from the start.